Refund policy

RETURNS
You have 30 days from delivery to request a return. To be eligible, your item must be unused, free of powder residue, and in its original packaging with all stencil cards included.

To start a return, email us at cheercamsusa@outlook.com with your order number. We'll send return instructions. Items sent back without first contacting us won't be accepted.

Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

REFUNDS
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go to your original payment method. Your bank may take several business days to post it.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Contact us within 48 hours of delivery at cheercamsusa@outlook.com and include:
- Your order number
- Clear photos of the item, the outer box, and the shipping label
- A short video showing the issue, if it's a defect

We review every claim and will send a replacement or issue a refund once approved. We may ask you to return the item first. Claims made after 48 hours, or without photos, may not be eligible.

EXCHANGES
We do not offer exchanges. Any exchange is at the sole discretion of Cheer Cams. If you'd like a different color, you may return your original item under the terms above and place a new order.

NON-RETURNABLE ITEMS
Items that have been used with powder, are missing parts, or are damaged by misuse.